Shipping and returns

Shipping:

After receipt of the order and payment, we ship within 3 working days. The order is shipped from Mallorca by Correos who deliver in the UK through the Royal Mail services. Transportation time is normally 3 - 4 days. When you have registered you can log in and see on the MartinaMallorca homepage when the package is sent. If the product is not in stock you will receive an email stating the expected time of despatch.

We will not be responsible for printing errors, inventory control errors or changes in prices.

Returns:

Should you against expectations regret your purchase any product can be returned within 14 days from the date you received the product. If you regret your purchase you must return the product in the same condition and quantity as when you received it. You will pay for the return transport costs yourself. Please contact us in the "contact us" section and advise invoice number and the SWIFT and IBAN codes for your bank indicating where you want us to return the money. The amount will be transferred to your account 7 - 14 days after the package has been returned to us. All returns must be sent to:

C/. Pérez Galdós 11

07300 INCA

MALLORCA

Islas Baleares, Spain

Claims:

MartinaMallorca controls all products prior to shipment. Should there, however, be a fault with the product upon receipt you should contact us in the "contact us" section and advise invoice number and email address as well as a description of the fault. We will contact you within 2 working days with a solution to the problem.